Deliveries and returns
Below you will find all the information you need regarding deliveries and returns.
Pursuant to Article L 121-20 of the Consumer Code amended by Law No. 2010-737 of 1 July 2010 - art. 59, the customer has a period of 14 (fourteen) calendar days to exercise his right of withdrawal, without having to justify his reason or bear any penalties from the day after the receipt of his order.
Before the expiry of this 14 (fourteen) day period, the Customer must inform Matins Parisiens of their decision to withdraw. To do so, the customer must either send an email clearly and unambiguously expressing this decision and mentioning their order number to: matinsparisiens@gmail.com, or complete the form below.
No returns will be accepted unless they have been preceded by an exchange via email or the return form.
The Customer must return the product(s) to the company matins parisiens no later than 14 (fourteen) days after communicating their decision to withdraw.
Products must be returned in good condition and in their original packaging, which must be further protected by additional outer packaging that completely covers the product. They must show no signs of use and be accompanied by all accessories. Otherwise, no refund will be issued, and the customer will retain ownership of the product.
It is understood that the Buyer will bear the return shipping costs in the event of cancellation. The Buyer is advised to use a trackable shipping method for the return shipment.
The company matins parisiens must reimburse the Customer, excluding the initial delivery costs, at the latest within 14 days from the date on which the company matins parisiens actually recovered the product or from the date on which the Customer provided proof of shipment of the Product.
The refund will be issued via the same payment method used by the Buyer. Returned products cannot be replaced or exchanged. A new order must be placed online.